Privacy Policy

1. Who we are

TableTalks is a product of SkillMatch spółka z ograniczoną odpowiedzialnością (the "Controller", "we"), registered in Poland.

SkillMatch sp. z o.o.
ul. Kuźnicza 10/IIIp, 50-138 Wrocław, Poland
KRS 0001146528 · NIP 8971947172 · REGON 540496141
District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register
Privacy contact: privacy@tabletalks.com

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Polish Act on the Protection of Personal Data. All processing takes place on servers located in the European Union.

2. Visitors of this website

When you visit tabletalks.com we process:

• Server logs (IP address, browser, pages viewed, timestamps) to run and secure the site. Legal basis: legitimate interest (Art. 6(1)(f) GDPR). Kept for 30 days.
• Demo request form (first and last name, email address, phone number, restaurant or business name, and an optional comment) when you ask for a demo by pressing "Book a demo". The request is stored in a Google Sheets spreadsheet provided by our processor Google Ireland Limited (Google Workspace). Legal basis: performance of pre-contractual steps at your request (Art. 6(1)(b)). Kept for the duration of our conversation and up to 12 months after.
• Analytics cookies, only if you accept them (see section 5). Legal basis: consent (Art. 6(1)(a)).
• Calls to our demo restaurant number are handled by a TableTalks agent and recorded for quality purposes; you are informed at the start of the call. Legal basis: consent, given by continuing the call. Recordings are deleted after 30 days.

3. Restaurant guests who call a TableTalks-powered line

If you call a restaurant that uses TableTalks, the restaurant is the data controller and SkillMatch sp. z o.o. acts as its data processor under a data-processing agreement (Art. 28 GDPR). On the restaurant's behalf we process:

• your phone number and the time of the call;
• the audio of the conversation and its transcript, to understand your request;
• the details you provide for a booking or order (name, party size, time, order items, allergies you mention);
• the SMS confirmation sent to your number.

The assistant tells you at the start of the call that it is an AI phone assistant. Speech is processed in real time by EU-hosted speech-to-text and language models; no audio is used to train third-party models. Recordings and transcripts are kept for the period set by the restaurant (by default 90 days) and then deleted.

To exercise your rights over this data, contact the restaurant you called. You may also contact us at privacy@tabletalks.com and we will forward your request.

4. Restaurant clients and their staff

For restaurants that use TableTalks we process contact and billing details of the business and its contact persons, configuration data (menu, opening hours, table layout, forwarding rules) and access credentials to connected systems (reservation system, POS, SMS provider). Legal basis: performance of the contract (Art. 6(1)(b)) and legal obligations such as accounting (Art. 6(1)(c)). Kept for the contract term and the statutory retention period thereafter.

5. Cookies

We ask for your consent before setting any non-essential cookie. You can change your choice at any time via "Cookie settings" in the footer.

6. Your rights

Under the GDPR you have the right to access, rectify and erase your data, to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting processing carried out before withdrawal. Write to privacy@tabletalks.com; we answer within one month.

You may lodge a complaint with the Polish supervisory authority: Prezes Urzędu Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl, or with the authority of your EU member state.

Recipients. We use EU-hosted infrastructure providers, telephony and SMS providers, and the reservation/POS systems chosen by each restaurant, all bound by data-processing agreements. We do not sell personal data. Changes. We will publish any update to this policy on this page with a new date.